You already ship oil for a living. What follows is our standard for a lot that sold here — what the buyer was told at the hammer, carried through to the box on their doorstep. Read it once and most orders never need a second look.
Five working days from settlement is the standard, always tracked. Ten from a remote estate is nothing unusual — a reminder lands and that is all. At fourteen days without dispatch the order cancels, the buyer and the card hold are released, and the account pauses until it is resolved with us. The buyer's address sits beside the order on your account page; log the tracking number there and they follow the parcel from it.
What the lot stated at listing is what the buyer pays — the rate you set for their region or their country. It reaches you whole, alongside the hammer, and carries no commission. Now and then a real delivery cost turns up that the listing could not have covered — an island or remote address, an oversize pallet, a courier surcharge. When that happens, revise it from the order in your account before the buyer pays, with a line on what changed; they see the new figure right away and can step away from the lot if it no longer suits them. Once they've paid, the figure stands. Price the far corners of your delivery area for what they actually cost, and this rarely comes up at all.
Tins, wood cases or moulded-pulp shippers all work, provided the spec holds: a rigid double-wall outer, a divider or a moulded-pulp cell for every bottle, glass never resting against glass, tins boxed rather than loose, and at least 2 cm of padding on every side. A courier's standard bottle shipper usually clears this bar on its own; a bottle wrapped in bubble film inside a single-wall box does not.
You're the food business operator behind the lot, so the bottle that arrives carries proper labelling — the mandatory food particulars, the date of minimum durability, lot traceability back to your harvest. It matches what the listing declared, since a buyer holding a four-figure bottle tends to read every line of it.
The buyer files a damage claim from their account with photos of the bottle, the packaging and the label, within 48 hours of delivery, and you reship or refund. On a damage-refunded lot we retain 10% of hammer — the full 22% where the packing spec above wasn't met. From there, claim against your courier with the same photos; that's exactly what the tracked, insured service is paying for.
EU and UK buyers carry a statutory 14-day right of withdrawal on wins and allocations bought from a professional seller. It ends the moment the seal is broken, for hygiene and food-safety reasons. Sell sealed, ship sealed, and the window rarely comes into play.
Every US-bound food shipment needs FDA Prior Notice filed ahead of it, whatever the value of the lot — yours or your courier's job to file, and the larger couriers handle it for you when asked. A parcel that arrives without it can sit held, or be destroyed, at the border, so confirm it's done before you hand the parcel over.
The full legal text behind this page is §5–§7 of the producer terms. Anything about a specific order lives in your account, with the buyer's contact right beside it.
